Support

How can we help?

Questions about the GopalGems app, your account, a memo or a specific stone — reach our team directly.

Common questions

How do I get an account?

Register in the GopalGems app. Every application is reviewed by our team; you can sign in to see inventory and prices once it is approved.

I forgot my password.

Tap “Forgot password” on the app's login screen to receive a one-time code by email, or contact us below.

How do I delete my account?

In the app go to More › My Profile › Delete Account and confirm with your password, or email us and we will do it for you.

See also our privacy policy.